FAQs
How can I contact you?
You can contact us by sending an email to amplifilifeofficial@gmail.com. We will respond to your inquiry as soon as possible.
What is your return policy?
We do not have a return policy. We have a feel the difference guarantee, which means you have 30 days after receiving your item to request a refund. Please refer to our refund policy for more details.
How long does shipping take?
Between 2-5 business days. Orders that contain more than 8 items may take 3-10 business days.
Do you offer exchanges?
Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I return perishable goods or custom products?
No, we do not accept returns for perishable goods such as supplements, pills, or gummies, as well as custom products such as special orders or personalized items. Please contact us if you have any questions or concerns about your specific item.
What items are non-returnable?
Certain types of items cannot be returned, including hazardous materials, flammable liquids, or gases. Additionally, we do not accept returns on sale items or gift cards. Please review our refund policy for more information.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
What should I do if I receive a damaged or defective item?
If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
Can I return a beauty product or personal care item?
No, we do not accept returns for personal care goods such as beauty products. Please contact us if you have any questions or concerns about your specific item.
Do you accept returns for hazardous materials?
No, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Do you offer refunds for sale items or gift cards?
No, we do not offer refunds for sale items or gift cards. Please review our refund policy for more information.
Refund Policy
We have a satisfactory guarantee, which means you have 30 days after receiving your item to request a refund if you are not satisfied with your purchase.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as supplements, pills, or gummies), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at amplifilifeofficial@gmail.com.